Privacy Policy

This Privacy Policy explains how Bestin / BestinMedic (“Bestin”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website, create an account, place an order, contact us, or use any of our online services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. Information We Collect

We may collect personal information that you provide directly to us, including but not limited to:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment-related information
• Product preferences
• Account information
• Any information you provide when contacting our customer service team

We may also collect information automatically when you visit our website, such as:

• IP address
• Browser type
• Device information
• Pages viewed
• Time and date of visit
• Referring website
• Cookies and similar tracking technologies
• Shopping cart activity
• Website usage and interaction data

If you provide information about another person, such as a recipient name, shipping address, or gift order details, we will use that information only to fulfill your request.

2. How We Use Your Information

We use your personal information to provide, improve, and operate our website and services. This may include:

• Processing and fulfilling your orders
• Arranging shipping and delivery
• Sending order confirmations, shipping updates, and customer service messages
• Processing returns, exchanges, or after-sales service
• Responding to your inquiries
• Creating and managing your customer account
• Improving our website, products, and services
• Personalizing your shopping experience
• Sending marketing emails or promotional messages, where permitted
• Preventing fraud and protecting website security
• Complying with legal, tax, accounting, or regulatory obligations

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to improve your browsing and shopping experience.

Cookies help us:

• Keep items in your shopping cart
• Remember your preferences
• Analyze website traffic and performance
• Understand how customers use our website
• Provide personalized content and advertising
• Improve website security

Most browsers allow you to refuse or delete cookies. However, if you disable cookies, some features of our website, such as shopping cart functions or checkout, may not work properly.

We may also use third-party tools, such as analytics, advertising, payment, or website service providers, to help us understand website performance and improve our services.

4. Payment Information

Payments made through our website may be processed by third-party payment service providers. We do not directly store your full credit card number or complete payment account details.

Payment providers may collect and process your payment information according to their own privacy policies and security standards. We recommend that you review their privacy policies before completing a payment.

5. How We Share Your Information

We may share your personal information with trusted third parties only when necessary to operate our business and provide services to you. These third parties may include:

• E-commerce platform providers
• Payment processors
• Shipping and logistics companies
• Warehousing and fulfillment partners
• Customer service providers
• Email and marketing service providers
• Analytics and advertising partners
• IT and website service providers
• Legal, accounting, or compliance advisors

These service providers are authorized to use your information only as necessary to provide services to us or to comply with legal requirements.

We may also share your information when required by law, regulation, legal process, or government request, or when necessary to protect our rights, safety, property, customers, or business.

In the event of a business transfer, merger, sale, restructuring, or acquisition, customer information may be transferred as part of the business assets.

We do not sell your personal information to third parties for their own direct marketing purposes.

6. International Data Transfers

As we serve customers in different countries and regions, your information may be processed or stored in countries outside your country of residence. These countries may have different data protection laws.

When we transfer or process your information internationally, we take reasonable steps to protect your personal information in accordance with this Privacy Policy and applicable laws.

7. How We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, processing orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or reporting obligations.

When your information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable laws and business requirements.

8. How We Protect Your Information

We take reasonable physical, technical, and administrative measures to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include secure website connections, limited access to personal information, password protection, system monitoring, and other security procedures.

However, no method of transmission over the Internet or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

Please do not send sensitive or confidential payment information to us by email or unsecured communication channels.

9. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Request information about how your data is used or shared

To make a request, please contact us using the contact details below. We may need to verify your identity before processing certain requests.

10. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. These third-party sites have their own privacy policies and practices.

We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website and services are not intended for children under the age of majority in their country or region of residence. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, please contact us and we will take reasonable steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.

Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after any changes are posted means that you accept the updated Privacy Policy.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us: