We've made exchanges easy and free for you
· Go to our Online Store navigation bar or footer menu and click on Start a Return
· Select Exchange as your request. Leave a note with the details of the item you'd like in exchange (size, color, etc.)
· Our support team will review your request within 7 business days
Once approved, you'll receive a free return label via email to send your item back

We've made refunds simple and hassle-free:
· Go to our Online Store navigation bar or footer menu and click on Start a Return.
· Select Refund as your request.
· Submit the return request (no extra notes required)
· Our support team will review your request within 7 business days
· Once approved, you'll receive a free return label via email to send your item back.
· After we receive and inspect the returned item, your refund will be issued to your original payment method

Once your return is processed and approved, the refund is issued back to your original payment method. Please note:
· Processing time: Most refunds take 5-10 business days to appear, depending on your bank or card provider.
· Email confirmation: You'll receive an email notification once the refund has been initiated.
· Check with you bank: I you dont see the refund ater 10 business days, Please contact you bank or credt card company as some instlutions may experence delys
· Still no refund? Reach out to our customer support team, and we'll be happy to assist you further.

Requesting a return label is quick and easy:
· Go to our Online Store navigation bar or footer menu and click Start a Return.
· Choose whether you'd like a Refund or an Exchange.
·Submit your request with the required details.
· Our support team will review it within 7 business days.
· Once approved, you'll receive a free return label via email.
· Simply print the label, attach it to your package, and drop it off at the carrier.
Return labels are only valid for 14 days, so please mail your package as soon as possible.

The exchange process usually takes 1-2 weeks in total, depending on shipping times:
· Return shipping: First,the package needs to arive at our warehouse. This may take several business days, depending on your location and carer
· Processing: Once received, our team willreview your exchange request. This step typically takes up to 3 business days
· New shipment After approval, your replacement order wil be shipped out. Delivery tme wil depend on your selected shiping method and destination.
We'll notify you by email at each step of the process so you can track the progress.

Eligible items can be returned within 30 days of purchase for a refund. We reserve the right to refuse worn or damaged merchandise.
Please note that we do not accept returns on custom-made products, final sale merchandise or products that are specified as non-returnable in its description. Embroidered items are also final sale and cannot be returned for a refund or exchange.

For each order, we provide only one free return label. 💙
· If you request additional labels, extra shipping fees will apply.
· Please use the single return label provided to return all items in your order whenever possible.
· This helps us keep the return process efficient and ensures fairness for all customers.
Thank you for your understanding. 🙏

If your return request is submitted after the designated period, you cannot submit it directly through the system. 💙 Please contact our After-Sales team, and they can manually create the return or exchange request for you.
· Shipping cost: You will be responsible for covering the full shipping cost for the return.
· Return eligibility: Please ensure the item still meets our return policy requirements (unused, in original condition, with tags).
· Processing: Once we receive the item and confirm it meets the requirements, we’ll proceed with your refund or exchange.
We appreciate your understanding and cooperation. 🙏

We ship from multiple warehouses worldwide to ensure smooth delivery. 💙
Most orders are shipped from China, but we also have local warehouses in several countries to serve customers more efficiently.
No need to worry about shipping time or customs—our team works to ensure your package arrives safely and on time.

Our shipping partners do not support delivery to PO Box addresses. 💙
Please provide a physical street address when placing your order to ensure smooth delivery.
If you’ve already submitted a PO Box address, please contact our After-Sales team to update it before your order is shipped.

Shipping times vary by country, but most orders are delivered within the following ranges: 💙
United States / Canada: 7–15 business days
Europe (EU countries): 7–15 business days
Australia / New Zealand: 10–18 business days
Other countries: 10–20 business days
Please note:
Orders are processed within 1–3 business days before shipment.
Delivery times may vary slightly depending on local postal services and customs.
Rest assured, we strive to ensure your package arrives safely and on time.

Sometimes tracking information may not update immediately due to carrier processing. 💙
Carrier delays: Packages may remain at a sorting facility for 1–3 days before the next scan.
Local postal service: Once the package reaches your country, tracking updates depend on local postal operations.
Tracking system lag: Occasionally, carriers update their systems with a slight delay.
If your package hasn’t moved for more than 3 days and you’re concerned, please contact our After-Sales team with your order number. We’ll help investigate and ensure your package is on its way.

We strive to make your shopping experience easy and transparent. 💙
Shipping fees: We offer free shipping when your order meets the minimum purchase amount. This minimum may vary depending on your country. For details, please check our Shipping Policy page.
Taxes: All our prices are tax-inclusive, so you will not be charged any additional taxes.
If you have questions about your country’s specific free shipping requirements, please contact our After-Sales team for clarification.

You can update your shipping address within 6 hours after placing your order by logging into your account. 💙
· Billing address: Cannot be changed after the order is placed.
· After 6 hours: Please contact our After-Sales team to manually update your shipping address.
· After shipment: Once the package has shipped, the shipping address cannot be changed. Don’t worry—if delivery fails, we will reschedule the shipment to ensure you receive your order.
We appreciate your understanding and prompt action. 🙏

You have two ways to update or cancel your order: 💙
1.Self-service: Within 6 hours of placing your order, log into your account to:
· Modify order details (shipping address, item options)
· Cancel the order directly
2.After-Sales assistance: If it’s past 6 hours, contact our After-Sales team to manually modify or cancel your order.
Please note:
· Once the order has shipped, modifications or cancellations are no longer possible.
· If your order is canceled, the refund will be processed within 7 business days to your original payment method.
· If delivery fails due to an unchangeable address, we will reschedule shipment to ensure you receive your order.
We appreciate your understanding and prompt action. 🙏

If you can’t see your order’s tracking information, it may be due to one of the following reasons: 💙
1. Order processing: It takes 1–3 business days to prepare your package before shipment.
2. Tracking update delay: After shipping, carriers may take 1–2 days to update the tracking status.
3. Tracking page access: To view your package, please visit the tracking page and enter your order number (#1001) and the email address used at checkout.
4. Email notifications: Automated tracking emails may occasionally be delayed or filtered into your spam/junk folder.
If you still cannot track your order, please contact our After-Sales team, and we’ll assist you promptly. 🙏

If your order hasn’t shipped after a week, possible reasons include:
· High order volume: During peak periods, processing may take longer.
· Payment or verification issues: Occasionally, additional checks may be required.
· Product availability: Some items may need extra time due to stock or production schedules.
· Out of stock: It is possible that the product you ordered is temporarily unavailable. Please check your official After-Sales email notifications or contact our customer support for updates.
Rest assured, we are actively working on your order. You will receive a shipping confirmation email once it’s on the way.
If you have any concerns, please contact our After-Sales team for assistance. 🙏

We’re so sorry for the mix-up! 🙏 If you received the wrong product, please submit an exchange request through our After-Sales system (found in the navigation bar or footer of our online store).
Here’s how:
1. Click “Start Return”.
2. Select the product you received in error.
3. Choose “Exchange – wrong item received” as the reason.
4. Leave a short note if needed and submit your request.
Our After-Sales team will review your application within 7 days and send a free return label to your email. Once we receive your package, we’ll ship out the correct item right away. 💙

We understand how frustrating this can be. 🙏 Here are a few steps you can try:
1. Check with neighbors or household members — sometimes packages are received on your behalf.
2. Look around your delivery area — couriers may leave parcels at your door, mailbox, or a safe spot nearby.
3. Allow 1–2 extra days — occasionally carriers mark packages as “delivered” a bit early.
4. Contact the courier directly with your tracking number for more details.
If you still haven’t received your package after following these steps, please reach out to our After-Sales team with your order number, and we’ll help investigate and resolve it as quickly as possible. 💙

You can easily download your order receipt/invoice from your customer account:
1. Go to the top navigation bar on our website and click “My Account”.
2. Log in using the same email address you provided when placing the order.
3. Open Order History / Order Details.
4. Select the order you need, then click “Download Receipt/Invoice”.
⚠️ Please note:
· Receipts/invoices are only available once you log in with the email address linked to your order.
· If you cannot access your account, please contact our After-Sales team for help.

You can view your past orders anytime through your customer account:
1. Go to the top navigation bar on our website and click “My Account”.
2. Log in using the same email address you used when placing your orders.
3. Once logged in, click “Order History” to see a full list of your past orders.
4. Select any order to view its details, receipt, or invoice.
⚠️ Please note:
· Order records are tied to the email address used at checkout.
· If you cannot access your account, please contact our After-Sales team for assistance.

We’re sorry to hear about the damaged or missing items. Please gather the relevant details (photos of the package, shipping label, and order info) and contact our customer service team directly for timely assistance.

We’re very sorry for the delay. Please follow these steps:
1. Check your tracking information in My Account (top navigation bar) using your checkout email.
2. Verify your shipping address to ensure it was entered correctly.
3. Contact the courier with your tracking number if updates are unclear.
4. Reach out to our After-Sales team with your order details if the package still hasn’t arrived. We will help investigate and provide a solution.

If you'd like to refer someone new to Bestin, You can share your personal link with any customer who does not have an account or previous orders. Once your friend completes their first order with your exclusive link, we'll send you a discount code for $25 off a purchase of $80+!
Your $25 OFF code will be issued after your friend's order is confirmed, which may take 1-3 business days. The discount code is valid for 30 days from issuance, so use it promptly.
The code can be combined with product and shipping discounts for extra savings.

1.Go to the Rewards Page: Access it from the website menu or your account dashboard.
2.Log In: Enter your registered email and password.
New to rewards? Sign up with the email used for previous purchases.
3.Check Your Dashboard: View your points balance, earning, and redemption history.
Forgot your password? Click "Forgot Password" on the login page or contact support for help.

Only one promo can be applied to an order. The promo can be combined with product discounts and coupons for even greater savings.

To use a discount code:
•In the shopping cart: Click the button on the right below the product, enter your code, and click Save.
•At checkout: Under the product list, you'll find a box labeled "Discount code and gift card". Enter your code there and click Apply to redeem your discount.

We accept the following forms of payment
•all major credit cards(Visa,Mastercard,American Express,Diner's Club and JCB)
•Apple Pay
•Google Pay
•PayPal
•Shop Pay
We do not accept checks or money orders. We are actively working on accepting more forms of payment. Please note that all refunds must be processed to the original payment method.

When you place an order, your card is pre-authorized but is not charged until we process your order. Any pre-authorizations will show as "Pending" in your bank account. The pre-authorization will change to "Complete" once we process the order.

Yes, you can view the specific details of your order in the Your Orders. After payment, we will send you an email where you can download the receipt for your order.

TS fabric is blended with a moderate amount of stretch, providing excellent drape and a comfortable, breathable feel. Additionally, it is easy to recover from slight wrinkles, making it ideal for daily wear. The fabric is also easy to clean and maintain, making it a convenient choice for busy individuals.
Contents:
•94% Polyester
•6% Spandex
TS scrubs
TRS fabric is made of high-quality materials and undergoes strict quality control and advanced manufacturing processes to ensure its excellent quality and performance. This fabric is not only soft and comfortable but also durable, able to withstand various complex application environments and frequent washing.
Contents:
•72% polyester
•21% rayon
•7% spandex
TRS scrubs
TC fabric combines the durability of polyester with the natural comfort of cotton. It is soft, breathable and easy to care for, making it suitable for daily medical workwear. The polyester helps the garment keep its shape and resist wrinkles, while the cotton adds a comfortable feel against the skin.
Contents:
•65% Polyester
•35% Cotton
TC scrubs

Great question! We actually recommend washing them in cold water and tumble-drying them on low. Your scrubs work hard all day (just like you!); this is the best recipe for ensuring they maintain the integrity you know and love!

While we can't always provide exact restock dates due to changes, we do offer a back in stock notification feature on selected product pages to keep you informed.
GET NOTIFIED ABOUT RESTOCKS
1. Select the item you're interested in.
2. On the product page, leave your email and click the "NOTIFY ME" button below the item sizes section.
3. You will be notified as soon as the item is available again—simple!

Yes. Length option details are provided if it is offered for a specific product. You can also filter to only show items that offer a specific length.

We suggest that you order the top and pants in the same material or fabric to make sure they 100% match in color. Originally, all styles were dyed-to-match. But as you know, different fabrics in terms of absorption of the dye may still slightly differ in each fabric types.
To explore scrubs by fabric, simply use the filter in the top left corner and select TC or TS or TS to find the material that suits your preference.

Absolutely! We're just getting started. Got a color in mind? Reach out to us, and our design team will gladly consider your suggestion!

This is a tough question to answer as everyone's body is unique and there is no true standard in the apparel industry.
To help you find the perfect fit, we offer a detailed size chart and the "What's My Size" tool. Simply input your measurements, and it will recommend the best size for you.
When you are viewing any style of pants or tops, you will notice a hyperlink, "What's My Size?" right above the size options.
Click on "What's My Size?" and input your measurements in the Bold Metrics.

Next to the size selection on the product page, you’ll find a “What’s My Size” button. Use it to input your measurements and get a tailored size recommendation.
Prefer to double-check the details yourself? Click the Size Chart link to explore comprehensive sizing information and confirm your choice with confidence.

The "What's My Size" is a helpful tool located next to the size selection on the product page. It allows you to easily find the perfect fit for your body by providing personalized size recommendations.
How do I use the "What's My Size" feature?
1. Click the "What's My Size" button. Enter your body measurements (e.g., height, weight, chest, waist, or other relevant details).
2. The system will analyze the information and suggest the best size for you.
3. Can I still check the size chart?
Absolutely! If you prefer to compare sizes manually, you can click on the Size Chart link available on the same page. It provides detailed measurements for each size to help you make an informed decision.

No，the sizing can vary significantly from one product to another.
Therefore, it is highly recommended to consult the specific size chart provided for each item before making your purchase to ensure the best fit.
Where I Can Find the Size Chart?
Next to the size selection on the product page, you’ll find a “What’s My Size” button. Use it to input your measurements and get a tailored size recommendation. Prefer to double-check the details yourself? Click the Size Chart to explore comprehensive sizing information and confirm your choice with confidence.

We recommend sizing up for a more comfortable fit.

Sizing may differ from other scrub brands, as we have developed our own process to guarantee consistency. Standardized sizing has been implemented across our entire assortment to give you confidence when selecting your size, regardless of fit type—Classic, Slim, Skinny, etc.

Currently, we don't offer tailoring, but our size chart is comprehensive to help you find the best fit. If you need further assistance with finding the right fit/size, feel free to reach out to our team HERE, and our agents will be happy to assist you.

Currently we currently do not offer maternity-specific sizes.

Schedule a time to speak with our team to learn more about you and how we can best partner to outfit your team in our high-quality scrubs.
To qualify for the Teams Order, an initial order of 10+ sets is required. The more you order, the better the pricing!
Effortlessly order high-quality scrubs for your team and enjoy bulk discounts with personalized service.
To learn more about our Teams Order, click HERE.
If you have any questions, feel free to Contact Us!

YES, We offer customization services for orders of 50+ sets. Please confirm your preferred printing method and position from our provided options.
To learn more about our Teams Order, click HERE.

Delivery can be achieved within 7 days with available stocks, for other custom orders,it takes 45 days.

There is no minimum order size. Group rates are available after you hit a 10 item order minimum.
If you'd like to learn more about Team Orders, click here.

Eligible items can be returned or exchanged within 30 days of purchase for a refund.
Returns must be in new, unworn condition with tags attached and in the state you received them. We reserve the right to refuse worn or damaged merchandise.
Embroidered items are final sale and cannot be returned for a refund or exchange.
For returns or exchanges, please click here.

Yes, duties are determined by destination country using HTS product codes. Customers are also able to use freight forwarders or arrange their own shipping as needed.

Our Affiliate Program presents a fantastic opportunity for you to turn your influence into tangible rewards. By registering for our Affiliate Program, you'll receive a unique coupon code that you can share with your followers. This coupon code will allow them to enjoy a generous 20% to 25% discount when they make a purchase from us, providing them with a special gift courtesy of you.
But that's not all! When your followers use your coupon code to shop with us, you'll also earn a commission equal to 20% to 25% of the order value. This means you can increase your income by partnering with us, without any extra effort on your part. Our products are highly sought after and have broad market appeal, making this a lucrative opportunity.
If you're interested in becoming one of our influencers, click HERE.
To learn more about our Affilliate Program, click HERE.

1. Register free to get exclusive promo codes and links to start promoting.
2. Earn commissions for each new customer sale tracked through your efforts.
3. Every new sale updates and commission reports updates to your email.
4. Commissions will be paid on 30 business days post order confirmation (non-refundable orders).
5. The initial withdrawal threshold is set at $100 and the subsequent commission payments follow a $20 withdrawal threshold.
If you're interested in becoming one of our influencers, click HERE. To learn more about our Affilliate Program, click HERE.

• Signup Bonus: $20 (For new register after February 1st,2024)
• 20% to 25% commission on each referred new customer sale.
• Extra bonus besides commission on excellent performance.
• Top sales rewards and certificates with higher commission rate.
• Top-notch post producer rewards with customized certificates.
If you're interested in becoming one of our influencers, click HERE. To learn more about our Affilliate Program, click HERE.

1. Enjoy a 20% discount every purchase with your code or referral links.
2. Budget-Friendly Luxury with the best of premium product quality.
3. 7/24 online customer service and worry-free after-sale service.
4. Free shipping benefits on order over $70 for our open market.
5. A special gift sending together with order as a souvenir from UW.
If you're interested in becoming one of our influencers, click HERE.
To learn more about our Affilliate Program, click HERE.

Top 1 Sales Influencer Benefits
1. Enjoy a 25% commission rate for a 3-month period.
2. Receive a personalized video created by UW for free.
3. Exclusive gift package carefully prepared by UW.
4. Additional a set of nurse scrubs from UW.
Top 2 Sales Influencer Benefits
1. Enjoy a 25% commission rate for a 3-month period.
2. Receive a personalized video created by UW for free.
3. Exclusive gift package carefully prepared by UW.
Top 3 Sales Influencer Benefits
1. Enjoy a 25% commission rate for a 3-month period
2. Exclusive gift package carefully prepared by UW.
If you're interested in becoming one of our influencers, click HERE.
To learn more about our Affilliate Program, click HERE.

Commission will be processed upon confirmation of the order, ensuring no returns or refunds within an approximate timeframe of 30 days.

Monthly commission settlements are normally processed at the end of each month (after 25th), covering commissions accrued up to the preceding month. Kindly ensure timely review of our commission confirmation emails for your records.

Commission payouts occur after the 25th of each month, and to streamline the process, withdrawals are available for accounts with balances exceeding $20. For those kickstarting their journey with a $20 registration bonus, the initial withdrawal threshold is $100.

We appreciate your efforts in bringing in new customers, and we'll continue to reward you with a 20% discount for every repeat purchase made using your code. However, please note that commissions are applicable only for the new customers you bring in. To ensure commission eligibility, kindly encourage your customers to use a new email address when placing subsequent orders.