Refund & Exchange Policy

We guarantee the quality of goods and services and hope you are very excited about the purchase with us at Bestin. If you are not completely satisfied with your purchase, please refer to the guide below, or contact us for return assistance.

At Bestin / BestinMedic (“Bestin”, “we”, “us”, or “our”), we are committed to providing high-quality medical uniforms, scrub sets, scrub caps, lab coats, healthcare apparel, and related accessories.

If you are not fully satisfied with your purchase, please review the policy below or contact our customer service team for assistance. This Refund & Exchange Policy applies to orders placed through our official website.

1. Return Eligibility

Eligible items may be returned within 30 days of purchase, provided that the item meets all of the following conditions:

• The item is unused, unworn, unwashed, and unaltered.
• The item is in its original condition and original packaging.
• All tags, labels, accessories, and packaging materials are intact.
• The item is not damaged, stained, scented, or affected by wear.
• The return request has been approved by our customer service team before the item is sent back.

We reserve the right to refuse any returned item that does not meet the above conditions.

2. Non-Returnable Items

For hygiene, production, and customization reasons, the following items are not eligible for return, refund, or exchange unless they arrive defective or incorrect due to our error:

• Customized products
• Embroidered products
• Printed products
• Personalized items with names, logos, labels, or special designs
• Made-to-order products
• Final sale or clearance items
• Items marked as non-returnable in the product description
• Items that have been worn, washed, altered, damaged, stained, or used

Please check product details, size charts, colors, customization requirements, and order information carefully before placing your order.

3. Return Process

To request a return, please follow the steps below:

1. Contact us with your order number and the email address used for the order.
2. Provide the reason for the return and include clear photos or videos if needed.
3. Wait for our customer service team to review your request.
4. If your return is approved, we will provide return instructions by email.
5. Pack the item securely and send it back according to the approved return instructions.
6. Once the returned item is received and inspected, we will process the refund or exchange if all conditions are met.

4. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method used for the order. Please note that it may take up to 10 business days for your bank, credit card provider, or payment service provider to complete the refund process.

Refunds are generally issued for the product price only. Original shipping fees, return shipping fees, shipping insurance, customs duties, taxes, COD service charges, and other related service fees are non-refundable unless the return is caused by our error or a verified product quality issue.

5. Exchanges

We accept exchange requests for eligible items if you need a different size, style, or color, subject to product availability and approval by our customer service team.

The item requested for exchange must be unused, unworn, unwashed, unaltered, and in original saleable condition.

For exchanges caused by personal reasons, such as choosing the wrong size, color, or style, the customer is responsible for the return shipping fee and the shipping cost of the replacement item.

6. Exchange Process

To request an exchange, please follow the process below:

1. Contact us with your order number and exchange request.
2. Tell us the new size, color, style, or product you would like to exchange for.
3. Wait for confirmation from our customer service team.
4. Return the original item according to the approved return instructions.
5. After the returned item is received and inspected, we will arrange the replacement order.
6. Any price difference or shipping fee must be paid before the replacement item is shipped.

Exchange processing time may vary depending on return transit time, inspection time, stock availability, and shipping destination. In general, the full exchange process may take approximately 15–20 business days.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order. Orders may only be cancelled before they are processed, customized, packed, or shipped.

If your order has already entered production, customization, embroidery, printing, packing, or shipping, cancellation may not be possible.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the package, subject to the return eligibility rules stated in this policy.

To request cancellation, please contact us by email with your order number.

8. Defective, Damaged, or Incorrect Items

We carefully check products before shipment. However, if you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving the package.

Please provide your order number and clear photos or videos showing the issue. After verification, we may offer one of the following solutions:

• Replacement
• Exchange
• Repair or adjustment solution
• Partial refund
• Full refund
• Return shipping label or return shipping compensation, where applicable

Quality issues may include manufacturing defects, serious stains, damage during shipment, wrong size, wrong color, wrong style, or incorrect customization caused by our error.

9. Return Shipping Fees

If the return or exchange is caused by our error, such as a verified defective item, damaged item, wrong product, wrong size, wrong color, or incorrect customization, we will provide a reasonable solution and may cover the return shipping fee where applicable.

If the return or exchange is caused by personal reasons, such as ordering the wrong size, changing your mind, or choosing the wrong color or style, the customer is responsible for return shipping fees and any replacement shipping fees.

International return shipping costs may vary by country, carrier, package weight, and destination. We recommend contacting us before returning any package.

10. Customs Duties, Taxes, and Import Fees

For international orders, customs duties, taxes, import fees, clearance fees, or other local charges may apply depending on the destination country or region.

Unless otherwise agreed in writing, these charges are the responsibility of the customer and are non-refundable.

11. Lost or Delayed Return Packages

Customers are responsible for ensuring that returned packages are shipped safely and traceably. We recommend using a trackable shipping method and keeping the tracking number until the return is completed.

We are not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address due to customer-selected shipping services or incorrect return shipping information.

12. Final Refund Amount

The final refund amount may be reduced by any applicable return shipping fee, restocking fee, customs fee, non-refundable service fee, or discount adjustment, where permitted by applicable law and stated in our return approval communication.

If the returned item is not in acceptable condition, we may refuse the refund or offer a partial refund at our discretion.

13. Contact Us

If you have any questions about returns, exchanges, cancellations, or refunds, please contact us: